FAQS/SHIPPING/RETURNS

FAQ
Q: How long does shipping usually take?
A: Our current lead time is 3-4 weeks. We shoot to have orders out much sooner than this. Once your order ships, you’ll receive a confirmation email with the shipping and tracking info. All packages are shipped via USPS FIRST-CLASS . Packages within the U.S. usually arrive within 1-3 days.
Q: Can I add more text and engravings than what is allowed?
A: Yes, please send us an email with the text and/or images you’d like and we will respond back shortly with a quote.
Q: Do you ship to APO addresses?
A: We certainly do.
Please note: If you are unable to enter your APO shipping address at checkout please place our shipping address (970 W VALLEY PKWY #617 ESCONDIDO, CA 92025) in the shipping info and provide your shipping address in the “note to seller” box at checkout or via email to dausamemorialcuffs@yahoo.com
Q: Can you engrave the text instead of stamping it?
A: Yes, please email us for a quote.
Q: What if my copper cuff is turning my wrist green?
A: Over time, the copper will naturally start to oxidize and patina, due to skin oils and sweat. You can help prolong this by:
- wiping the cuff clean of sweat and oils with a soft cloth. Do this often for best results.
-applying a very light layer of matte clear coat.

Q: How do I find out my wrist measurement?
A: You can take your wrist measurement a number of ways. One way is to use measuring tape, if on hand. You can also use a strip or sheet of paper and a ruler.

**As all of our products are made to order and by made by hand, there will be slight variations in each piece that you receive.

SHIPPING

Please allow 3-4 weeks for your order to be processed. Once your order is completed, you will receive an email confirmation along with a tracking number for your package. 2-day shipping on most purchases.

RETURNS & EXCHANGES
We do not accept returns, exchanges or cancellations. But please contact us if you have any problems with your order.

**If at any time you would like to have your custom DAUSA piece touched up, we are more than happy to do so. Please email us for instructions.

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