FAQS/SHIPPING/RETURNS

FAQ
Q: HOW LONG DOES SHIPPING USUALLY TAKE ?
A: YOUR ORDERS ASSIGNED LEAD TIME WILL BE LISTED AT THE BOTTOM OF YOUR RECEIPT. OUR LEAD TIME IS USUALLY AROUND 3-4 WEEKS. WE SHOOT TO HAVE ORDERS OUT MUCH SOONER THAN THIS. ONCE YOUR ORDER SHIPS, YOU’LL RECEIVE A CONFIRMATION EMAIL WITH THE SHIPPING AND TRACKING INFO. ALL PACKAGES ARE SHIPPED VIA USPS FIRST-CLASS .

Q: CAN I ADD MORE TEXT AND ENGRAVINGS THAN WHAT IS ALLOWED?
A: YES, PLEASE SEND US AN EMAIL WITH THE TEXT AND/OR IMAGES YOU’D LIKE AND WE WILL RESPOND BACK SHORTLY WITH A QUOTE.
Q: DO YOU SHIP TO APO ADDRESSES?
A: WE CERTAINLY DO.
PLEASE NOTE: IF YOU ARE UNABLE TO ENTER YOUR APO SHIPPING ADDRESS AT CHECKOUT PLEASE PLACE OUR SHIPPING ADDRESS (970 W VALLEY PKWY #617 ESCONDIDO, CA 92025) IN THE SHIPPING INFO AND PROVIDE YOUR SHIPPING ADDRESS IN THE “NOTE TO SELLER” BOX AT CHECKOUT OR VIA EMAIL TO DAUSAMEMORIALCUFFS@YAHOO.COM
Q: CAN YOU ENGRAVE THE TEXT INSTEAD OF STAMPING IT?
A: YES, PLEASE EMAIL US FOR A QUOTE.
Q: WHAT IF MY COPPER CUFF IS TURNING MY WRIST GREEN?
A: OVER TIME, THE COPPER WILL NATURALLY START TO OXIDIZE AND PATINA, DUE TO SKIN OILS AND SWEAT. YOU CAN HELP PROLONG THIS BY:
- WIPING THE CUFF CLEAN OF SWEAT AND OILS WITH A SOFT CLOTH. DO THIS OFTEN FOR BEST RESULTS.
-APPLYING A VERY LIGHT LAYER OF MATTE CLEAR COAT.

Q: HOW DO I FIND OUT MY WRIST MEASUREMENT?
A: YOU CAN TAKE YOUR WRIST MEASUREMENT A NUMBER OF WAYS. ONE WAY IS TO USE MEASURING TAPE, IF ON HAND. YOU CAN ALSO USE A STRIP OR SHEET OF PAPER AND A RULER.

Q: CAN I MAKE CHANGES OR ADDITIONS TO MY CURRENT ORDER AFTER I'VE ALREADY PLACED THE ORDER?
A: IT DEPENDS HOW FAR ALONG WE ARE INTO THE ORDER PROCESSING BUT WE USUALLY ARE ABLE TO ADD OR CHANGE THINGS WITH THE ORDER FOR AN ADDITIONAL PROCESSING FEE.

Q: WHAT IS THE DIFFERENCE BETWEEN THE ‘MADE TO ORDER’ AND ‘READY TO SHIP’ ITEMS?
A: EVERYTHING ON OUR WEBSITE IS MADE TO ORDER UNLESS OTHERWISE STATED.
READY TO SHIP ITEMS

ENJOY PROMPT SHIPPING ON THESE ITEMS. USUALLY SHIPS WITHIN 1-3 DAYS

MADE TO ORDER ITEMS

MADE TO ORDER ITEMS ARE MADE AFTER YOUR ORDER IS PLACED AND WILL BE PROCESSED WITHIN OUR CURRENT LISTED LEAD TIME.

**PLEASE NOTE IF A ‘READY TO SHIP’ ITEM IS PURCHASED AT THE SAME TIME AS A ‘MADE TO ORDER’ ITEM YOUR LEAD AND SHIPPING TIMES WILL VARY. BECAUSE ‘READY TO SHIP’ PIECES ARE ALREADY COMPLETED AND ‘MADE TO ORDER’ ITEMS HAVEN’T BEEN CREATED YET, YOUR ITEMS MAY SHIP SEPERATELY. **

**As all of our products are made by hand, there will be slight variations in each piece that you receive.

SHIPPING

Please allow 3-4 weeks for your order to be processed. Once your order is completed, you will receive an email confirmation along with a tracking number for your package.

RETURNS & EXCHANGES
We do not accept returns, exchanges or cancellations. But please contact us if you have any problems with your order.

**If at any time you would like to have your custom DAUSA piece touched up, we are more than happy to do so. Please email us for instructions.

CHANGES/ADDITIONS TO ORDERS
If you would like to make any changes or additions to your current order you will be charged a processing fee.

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